ATTENTION Auto Pay Members
If you previously were using automatic payments with us you will need to re-enter your payment information. Use the instructions below to quickly get your account registered and set up for Auto Pay.
RE-REGISTERING ACCOUNT
- We will have registration instructions for both the web portal and mobile on this page starting on [mm/dd]
AUTO PAY SETUP (WEB PORTAL)
- We will have instructions for how to re-enter your Auto Payment information in the web portal starting on [mm/dd]
AUTO PAY SETUP (MOBILE APP)
- We will have instructions for how to re-enter your Auto Payment information in the mobile app starting on [mm/dd]
ATTENTION Auto Pay Members
If you previously were using automatic payments with us you will need to re-enter your payment information. Use the instructions below to quickly get your account registered and set up for Auto Pay.
RE-REGISTERING ACCOUNT
- Register your account in our new SmartHub system. You can register through the Web Portal or register through our Mobile App.
- After registering your account use the web portal or mobile app to re-setup Auto Pay on your account.
AUTO PAY SETUP (WEB PORTAL)
- Log in to SmartHub web portal.
- From the home screen click on Billing & Payments menu.
- From the Billing & Payments screen click on the Auto Pay Program sub-menu.
- Click on Sign Up for Auto Pay and follow the instructions on the screen.
AUTO PAY SETUP (MOBILE APP)
- Log in to the mobile app.
- From the main screen click on Bill & Pay at the bottom of the screen.
- Tap on the Auto Pay Program sub-menu and follow the instructions on the screen.
- If you have questions or experience any issues we are here to help. You can contact us with your questions.
Important Dates to Remember
MM/DD to MM/DD
Payment Options Temporarily Not Available
As we change to our new SmartHub payment system, some of our payment options will not be available (such as payments, pre-pay, auto-pay and paperless billing).
We will be accepting payments via [list options: call in, mail in, lobby, drop box, etc]. Payments will not post to your account until the new system is in place.
Because of this transition, late charges will be waived during this time.
MM/DD to MM/DD
Auto Payments Will Be Temporarily Down
If you are on our current Auto Pay system, please take note that we will have a grace period regarding late fees.
On our launch date [put date here], please register your account in SmartHub and follow the directions on this page to re-setup your Auto Pay settings.
MM/DD to MM/DD
SmartHub Goes Live!
Our team has been working hard to get this new system ready for you. It’s going to make managing your account easier than ever.
Please register your account using the information on this page.
Reach out to us if you have any questions.
Latest News
Announcements
Here is some important steps to take when we launch SmartHub on [mm/dd]
- Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
- Register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
- Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.
Introducing SmartHub
How can SmartHub help you control your account?
Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most [energy/bandwidth], you can make money-saving decisions about your account. Imagine opening your bill and seeing an amount less than expected.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Register your SmartHub account
Locate your new account number (instructions below) and get registered!
Download the new app!
Manage your account on the go from anywhere at any time!
Activate the features you want
This is your opportunity to give features like paperless billing and Auto Pay a try!
FAQs: Setting Up SmartHub
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
Downloads:
- Where to find your account number on your bill (pdf)
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on "Notifications"
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here's how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preferenceHow can I view my energy use?
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.