Touchstone Energy® helps its member cooperatives strengthen their relationships with their members. It is a national network of electric cooperatives across 46 states that provides research, communications resources, and employee training programs to help its member cooperatives better engage and serve their members. As a result, Touchstone Energy cooperatives are positioned to achieve superior member satisfaction and engagement to strengthen the cooperative, the community it serves, and the electric cooperative community at large. Through access to targeted programs and a unifying, national brand, Touchstone Energy cooperatives stand out as a trusted source of power and information to their 30 million member-owners every day.
There is increased value to being aligned with a national trusted brand providing information for member-consumers to increase energy efficiency and use of new technologies. A network-wide digital communications effort focused on the cooperative difference reinforces the value of being a member and having a voice in your electric utility. Continued customer service training for cooperative employees ties to high member satisfaction with an average score of 85 in the American Customer Satisfaction Index (ACSI®)